Returns & Exchanges

At WatchHouse, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your order. Due to the perishable nature of our items, we offer refunds or replacements for any goods that arrive damaged or do not meet our freshness standards.

Return Process

• 1.
  Verify Eligibility

  Ensure your return request is submitted within 48 hours of delivery, as we can only process claims for perishable food items within this window.

• 2.
  Document the Issue

  Take clear photographs of the product and its packaging, especially focusing on any damage or quality concerns to help us expedite your claim.

• 3.
  Contact Support

  Email our customer care team at [email protected] with your order number and the attached photos to receive a return authorization.

• 4.
  Resolution Process

  Once approved, we will either issue a full refund to your original payment method or ship a fresh replacement at no additional cost to you.